Support

We're a small team and we read every message. Email info@bycozell.com and we'll get back to you, usually within two business days.

Common questions

I changed phones. How do I get my progress back?

In the old phone, open Settings, then "Save your progress", add your email and confirm the code we send. On the new phone, open Lambfold and sign in with the same email. If you never added an email, progress lives only on the old phone.

How do I delete my account and data?

Open Settings, scroll to your account, and tap "Delete my account", then tap again to confirm. Everything is erased. If you can't open the app, email us from the address on your account.

How do I cancel Premium?

Subscriptions are managed by Apple or Google. On iPhone: Settings, your name, Subscriptions, Lambfold. On Android: Google Play, profile icon, Payments and subscriptions, Subscriptions, Lambfold. Deleting the app does not cancel a subscription.

Why did Ask say I've used my free replies?

Free accounts get 2 personal Ask replies a week. The count resets on a rolling basis, and Premium is unlimited. Verses and stories are always free, and help for a crisis is never limited.

An Ask reply was wrong or upset me.

We're sorry. AI can make mistakes. Please email us what happened (you don't need to send private details) so we can improve it. If you're struggling, please talk to someone you trust. In the US, call or text 988 any time.

Which Bible translations do you use?

Berean Standard Bible and King James Version in English, Reina-Valera 1909 in Spanish, and Louis Segond 1910 in French. All are in the public domain.

Report a problem

Include your phone model, your operating system version, and what you did just before it happened. A screenshot helps.